Have a problem with a product you received or another order issue? We've got your back. See here for MásGusto's Refund Policy.
There are two ways to request a refund or report an issue on an order:
- Submit an order feedback form
- Submit a request from the Help Center
See below for details on how to request a refund in each of the above ways.
1. Submit an order feedback form
Go to your order summary page to the 'Provide us feedback about your order' section at the bottom of the order. Select the appropriate request category, fill the form with the details of the request, and submit.
For issues involving damaged items, incorrect items, or product quality, please be sure to attach photos of the issue using the "Attach Image" button before submitting the form (see Refund Policy for more details).
2. Submit a request from the Help Center
Click the following link to submit a request or the link in the upper right hand corner to access the request form page. Please include your name, email, order number, and details about the request.
For issues involving damaged items, incorrect items, or product quality, please be sure to attach photos of the issue to the request form (see Refund Policy for more details).
In the "Attachments" section of the form, add the file from your device using the link provided or drag and drop the picture files into the section.
Still have questions or need assistance? Submit a request or reach out to a member of our Customer Support Team for help.